When something goes wrong, the record is already right.
RETRO.FMS Insurance & Claims keeps the fleet’s cover on one register — P&I, H&M, War and K&R, Loss of Hire, Builders’ Risk — with limits, deductibles, warranties, and renewals, and runs every claim from first notice of loss through surveyors, reserves, and adjusting to settlement and recovery. Maker-checker controls, SLA timers, legal hold, and PII redaction keep the file defensible from day one.
Policies
The fleet’s cover, on one register.
A register of P&I, H&M, War and K&R, Loss of Hire, and Builders’ Risk policies with multi-vessel coverage, limits, deductibles, warranties, endorsements, and renewals.
- Multi-vessel coverage with limits and deductibles
- Warranties and endorsements on record
- Renewal tracking
Claims workflow
From first notice to settlement, controlled.
End-to-end claim handling — first notice of loss, surveyor appointment, reserves and deductibles, adjusting, recovery, and settlement — with maker-checker controls, SLA timers, legal hold, and PII redaction.
- FNOL through adjusting to settlement
- Maker-checker controls and SLA timers
- Legal hold and PII redaction
Surveyor appointments
The right surveyor, instructed and tracked.
Appoint and track surveyors against claims, capturing instructions, reports, and lead times so the survey record sits inside the claim file.
- Appointments against claims
- Instructions and reports captured
- Lead-time tracking
Cost & recovery ledger
Know what the claim really costs.
A running ledger of claim costs, payments, and recoveries with deductible utilisation and policy linkage, so exposure and recovery are visible at any point.
- Costs, payments, and recoveries in one ledger
- Deductible utilisation
- Linked back to the policy
Loss of hire
Off-hire days, counted and claimed.
Track loss-of-hire events and days against LOH cover for accurate recovery and reporting.
- Events and days tracked
- Set against LOH cover
- Recovery-ready reporting
The claim lifecycle
Notice, manage, recover.
A claim is a project with money on the line. RETRO.FMS runs it as one: first notice of loss opens the file, surveyors and reserves are managed against it with timers and controls, and settlement and recovery close it with the ledger balanced.
Questions, answered
Questions, answered
Which policy types are covered?
P&I, H&M, War and K&R, Loss of Hire, and Builders’ Risk, with multi-vessel coverage, limits, deductibles, warranties, endorsements, and renewals.
How does a claim start?
With a first notice of loss — which can also be escalated directly from an incident in the HSSEQ module — opening the claim file with reserves and deductibles.
What controls protect the claim file?
Maker-checker approvals, SLA timers, legal hold, and PII redaction.
Can we track recoveries?
Yes. A running ledger holds costs, payments, and recoveries with deductible utilisation, linked back to the policy.
Does it handle loss of hire?
Yes. Loss-of-hire events and days are tracked against LOH cover for recovery and reporting.