Software doesn’t fail at go-live. It fails in week six.
The risky part of a new system isn’t the installation — it’s the weeks after, when habits decide whether the system becomes how your team works or a screen they avoid. Retrotech runs implementation as one arc: the system configured around your operation, the data made ready, every role trained on their own records, and our team present at cutover and reachable after. The people who built the system do the implementation — and they don’t disappear after go-live.
What it covers
One arc, from scoping to steady state.
Configuration
The system set up around your operation: hierarchies, approval chains, roles, and workflows.
Data readiness
Migration and data building run inside the implementation, not around it.
Training
Role-based sessions on your own data and your own workflows — ship and shore.
Go-live & support
Cutover with our team present, and support that continues after handover.
The method
Five steps to a system your team actually runs.
Scope & plan
Your operation, mapped before anything is installed.
We start with how you actually work: the workflows, the roles, the approval routes, and the state of your data. The implementation plan comes out of that — sequenced, owned, and agreed — before configuration begins.
- Workflows, roles, and approval routes mapped
- Data state assessed: what moves, what gets built
- A sequenced plan agreed before work starts
Configure
The system shaped to the operation, not the reverse.
Equipment and document hierarchies, approval matrices, roles and permissions, and code lists are configured to match how your organisation runs — so the system enforces your rules from day one.
- Hierarchies and registers configured to your structure
- Approval matrices routed your way
- Roles, permissions, and code lists set
Prepare the data
Migrated where it exists, built where it doesn’t.
Your history is moved and your missing datasets are created inside the same plan — trial-loaded, reconciled, and signed off — so training happens on real records, not samples.
- Existing records migrated and reconciled
- Missing datasets built from source documents
- Signed off before training begins
Train every role
Trained on your data, in your workflows.
Operators, technical teams, and management each learn the parts of the system they’ll actually use — in scenario-driven sessions run on your own configured system and your own records, delivered ship and shore, on-site and remote.
- Role-based curricula, not one generic course
- Sessions on your own data and workflows
- Delivered ship and shore, on-site and remote
Go live & stay
Cutover with us in the room — and after.
Go-live happens with our team present, early usage is supported through the first weeks, and after handover the people who built the system remain reachable — because implementation ends at adoption, not at installation.
- Go-live with our team present
- Early-usage support through the first weeks
- Ongoing support after handover
One implementation, three services
Data Migration moves the records you have; Operational Data Building creates the ones you don’t. Both run inside the implementation plan, sequenced with configuration and training — one arc, one team, one sign-off.
Questions, answered
What evaluators ask first
Who delivers the training?
The same team that builds and implements the system — not a separate training vendor working from slides. That’s why sessions run on your configured system and your real records.
Can you train crews on board?
Yes. Training is delivered ship and shore — on-site, on board where practical, and remote — so the people who use the system at sea learn it the same way the office does.
Is the training generic or specific to us?
Specific. By the time training starts, the system is configured to your operation and loaded with your own data, so every session uses your workflows and your records.
What happens after go-live?
Our team is present at cutover, supports early usage through the first weeks, and stays reachable after handover — support doesn’t end at the invoice.
How long does an implementation take?
It’s scoped per project — fleet or site size, data state, and the modules involved all matter. The plan from step one gives you the honest timeline before work starts.